Event Details

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2013 TRAININGS |BEST ITIL INTERMEDIATE PPO TRAINING |ITIL INTERMEDIATE PPO ONLINE COURSE |ITIL INTERMEDIATE PPO TRAININGS ONLINE |ITIL INTERMEDIATE PPO TRAINING IN HYDERABAD | INDIA | UK | USA | CANADA ASTRALIA |ITIL INTERMEDIATE PPO ONLINE TRAINING

course contents:

Ecorp Trainings, one of the best institute providing quality level of training in E-learning & Corporate Services.

We offer instructor led online training. Classroom trainings are conducted in Hyderabad , India.

We provide training for almost all IT technologies,i.e : Documentum, SAP , ORACLE , JAVA , DOTNET , STORAGE products ,HYPERION etc.

for more details please visit-

http://www.ecorptrainings.com/itil-intermediate-ppo-online-training-in-hyderabad-india.php

Course Contents 

Introduction and Overview

PPO in the context of the service lifecycle

Service optimization

Service design basics

The role of design coordination within PPO

Capacity Management

Basic concepts

Purpose, goals and objectives of capacity management

Methods and techniques

Capacity management, principles and basic concepts

Capacity management activities

Conducting capacity management for quality assurance

The capacity management information system

Meeting cost and time constraints

Availability Management

Scope of availability management

Purpose and objectives

Availability management in relation to PPO

Enabling availability management

How availability management creates business value

Concepts and activities

Triggers, input and output to other processes

Establishing metrics to ensure process quality

Demonstrating the efficiency and effectiveness of successful availability management

IT Service Continuity Management (ITSCM)

ITSCM to generate business value

Illustrating the main activities

Initiation

Requirements and strategy

Implementation

Ongoing operation

Primary activities

Policies and principles

Ensuring quality assurance when introducing services through effective ITSCM

Managing risks

Planning for recovery

Challenges and critical success factors

Information Security Management (ISM)

Overview of ISM

Analyzing how ISM contributes to quality assurance for new services

How ISM generates business value

Aligning IT security with business security

Key activities for ISM implementation

Methods and techniques

Ensuring confidentiality, integrity and availability

Key metrics to measure success

Challenges and risks of ISM

Demand Management

Purpose of demand management

Scope and objectives

Service strategy and demand management

Coupling capacity with demand

Identifying demand management patterns

Activities, methods and techniques

Influencing customer demand

Managing demand for service

Demand management techniques

Roles and Responsibilities

Defining the key roles for executing each process step

Process manager and process practitioner

Capacity management

Availability management

IT service continuity management

Information security management

Technology and Implementation Considerations

Generic requirements and evaluation criteria

Special technology functions and features related to PPO

Good practices for implementation

Determining the evaluation criteria for technology and process implementation

Challenges, critical success factors and risks

Designing technology architecture

Considerations for planning and implementing service management technologies

Contact

ECORP TRAININGS.

Training Coordinator.

UK :+44-203-468-0685

USA : +1-703-445-4802

INDIA: +91-8143111555 ; +91-40-64643304 / 06

URL : www.ecorptrainings.com

Email : training@ecorptrainings.com

www.ecorptrainings.com/itil-intermediate-ppo-online-training-in-hyderabad-india.php

Schedule

January 20, 2014 — 9:00 am to
June 20, 2018 — 6:00 pm

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Venue

ECORP TRAININGS